Refund Policy
Please read this Refund Policy carefully before making a purchase through our website.
Refunds for purchases made through our Website are provided where required by applicable law. We may also, at our discretion, approve a full or partial refund based on the individual circumstances of a request, even where a refund is not legally required.
If you believe you are entitled to a refund, have experienced difficulties with the Service, or have concerns regarding a purchase made through our Website, please contact us at support@pdfleader.com.
We assess refund requests individually, taking into account the circumstances of each case.
To help us identify your account and locate the relevant transaction, please contact us using the email address associated with your PDFLeader account, where possible, and briefly describe your concern. If you cannot access that email address, you may provide other relevant purchase details.
You may also provide supporting materials, such as screenshots or screen recordings, if relevant and available.
We will review your request and notify you of the outcome by email.
If you are an EEA or UK user, you may have a statutory right to withdraw from the contract within 14 days of its conclusion, without giving a reason, subject to applicable legal exceptions.
To exercise your right of withdrawal, you must inform us of your decision through an unambiguous statement. You may send your notice to support@pdfleader.com.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Where possible, please use the email address associated with your PDFLeader account or purchase to help us identify your account and process your request more efficiently.
Withdrawal Notice
Send your notice to:
Lopital Limited
Ezekia Papaioannou 14, Office 101
1075 Nicosia, Cyprus
PDFLeader - Contract Withdrawal
I wish to withdraw from my contract for PDFLeader services and hereby notify Lopital Limited of my decision.
Purchase information
Date of contract conclusion: ____________
Contact information
Name: ____________
Postal address: ____________
Registered email (if applicable): ____________
Notice information
Date: ____________
Signature (paper submissions only): ____________
If you withdraw from the contract, we shall reimburse you for all payments received from you.
We will make the reimbursement without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from the contract.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction.
If you have been presented with and have provided your prior express consent to begin performance during the withdrawal period, and acknowledged that you will lose your right of withdrawal, then, unless the Service is defective:
- you will not be eligible for a refund in relation to digital content; and
- you will only be eligible for a proportional refund in relation to digital service.